REAL-TIME AI SALES COACHING

Know what to
say next.

Deckfox listens to live sales conversations, spots objections and opportunities as they happen, and gives your reps the right guidance before the moment passes.

Book a demo See how it works

THE RIGHT PLAY, WHILE THE CUSTOMER IS STILL TALKING.

A BETTER NEXT RESPONSE, IN REAL TIME

TRANSCRIPT Listening

Rep00:42

What are you hoping to get from the right solution?

Customer00:48

It sounds good, but £120 a month is more than I was expecting.

Listening for the next moment

Call in progress01:08

DECKFOX COACH Active

MOMENT DETECTED

PRICE OBJECTION Just now · High confidence

CUSTOMER CONCERNMonthly affordability

SUGGESTED APPROACH

Clarify whether the issue is the monthly commitment or overall value.

TRY THIS

“I understand. Is it mainly the monthly amount that's difficult, or are you unsure whether the overall package is worth the cost?”

✦ The moment changes. The guidance changes with it.

BUILT FOR TEAMS WHERE EVERY CONVERSATION MATTERS

Sales teamsContact centresAdmissionsInsuranceAutomotiveSaaS

THE GAP

The moment usually passes before the coaching arrives.

A manager can review the recording, give feedback and update training. That helps the next call. But it cannot change the conversation that just happened.

See how Deckfox closes the gap

THE USUAL WAY

CallRecordingReviewCoaching

Useful feedback, after the opportunity has passed.

✦ WITH DECKFOX

Customer speaksLive understandingBetter next response

The right play appears while the customer is still talking.

HOW IT WORKS

A second brain for every sales conversation.

Deckfox connects what a customer just said to what your rep should do next.

Listens

Follows the live conversation alongside the tools your reps already use.

Understands

Recognises objections, questions, buying signals and important moments.

Surfaces

Shows the relevant response, product answer or next action immediately.

Learns your playbook

Uses your approved products, policies and best sales practices as its knowledge.

IN THE MOMENT

See the conversation change.

One customer comment can change the direction of a call. Explore the kind of guidance Deckfox can surface at that moment.

LIVE COACHING EXAMPLES

TRANSCRIPT Listening

Rep00:42

What are you hoping to get from the right solution?

Customer00:48

It's a lot more than I was planning to spend.

Listening for the next moment

Call in progress01:08

DECKFOX COACH Active

MOMENT DETECTED

PRICE OBJECTION Just now · High confidence

CUSTOMER CONCERNMonthly affordability

SUGGESTED APPROACH

Find out whether the concern is affordability or perceived value.

TRY THIS

“That's completely understandable. Is the concern mainly the monthly commitment, or whether you'll get enough value from it?”

Illustrative product experience. Guidance is configured to your approved playbooks and policies.

CAPABILITIES

Useful in the moments that decide the sale.

Objection handling

Recognise price, timing, trust, competitor and approval concerns as they happen.

Next-best action

Bring the next useful question or action into focus as the call develops.

Product knowledge

Get accurate answers without hunting through tabs, documents or team chat.

Cross-sell & upsell

Spot when another package or product is relevant to what the customer needs.

Finance guidance

Present approved payment options using defined rules and calculations.

Compliance prompts

Put required wording and reminders in front of reps at the right stage.

Live playbooks

Turn the team’s best questions and responses into guidance that appears on the call.

BETTER CALLS, ACROSS THE TEAM

FOR SALES REPS

Less scrambling.
More selling.

Stay present with the customer, even when the conversation takes an unexpected turn.

Know how to respond when a call changes direction
Find answers without putting the customer on hold
Build confidence faster, one conversation at a time

FOR MANAGERS

Coach the call
you can’t be on.

Give every rep access to your best guidance in the moments they need it.

Scale strong sales behaviours across the team
Support new starters from their first live calls
Reinforce approved messaging as calls unfold

CONFIDENCE FROM DAY ONE

Your newest rep shouldn’t have to sound like your newest rep.

New starters must remember products, pricing, objections, compliance and sales technique while keeping a natural conversation going. Deckfox gives them a quiet layer of support until experience becomes instinct.

Talk about onboarding

Alex’s live callNew team member · Week 2

ON CALL

CUSTOMER

“I’m not sure which option is right for us.”

Give them a clear comparison

Ask which outcome matters most, then compare the two relevant options.

FROM YOUR TEAM PLAYBOOK

MANAGER PLAYBOOK

Choosing the right planApproved guidance · Active

Objection library

Product details

Approved wording

Finance rules

✦Your knowledge,
at the right moment.

LIVE PROMPT

“Ask whether flexibility or total cost matters more.”

YOUR EXPERTISE, EVERYWHERE

Your sales playbook. Alive.

Give Deckfox the knowledge your best people use: objection libraries, product information, competitor notes, FAQs, scripts, finance rules and approved wording. It makes the relevant part available during the conversation.

Your team keeps ownership of what good advice looks like.

Explore the product

DESIGNED FOR LIVE CALLS

Advice after the moment isn’t advice.

Deckfox is designed around one constraint: the answer has to arrive while it’s still useful. The experience keeps guidance brief, relevant and easy to act on without breaking the flow of the call.

Customer speaksA concern, a question, an opportunity

Deckfox understandsThe moment is identified live

Guidance appearsA better next response is in reach

BUILT FOR REAL-TIME RESPONSE ↗

FITS YOUR DAY

Keep the tools your team already uses.

Deckfox is designed to sit alongside the calling and customer tools already in your workflow. The rep stays in the conversation while relevant guidance appears nearby.

Connection options are discussed during deployment; specific integrations depend on your environment.

Softphone & telephony

Video conversations

✦ Deckfox

CRM context

Knowledge base

SECURITY BY DESIGN

Built for conversations you wouldn’t hand to just anyone.

Security and privacy decisions belong in the product architecture from the start. We design for encrypted transmission, careful access, customer-controlled knowledge and configurable retention.

Talk to us about security

Encrypted in transitRetention choicesYour knowledge, your control

USE CASES

Built for teams that sell through conversation.

Explore use cases

Contact centres

Consistent guidance across high-volume conversations.

Education & admissions

Help advisers explain choices and answer enrolment questions.

Insurance

Support careful explanations and timely prompts.

Automotive

Keep product, payment and trade-in knowledge close.

Recruitment

Give consultants a stronger response to changing needs.

SaaS & inside sales

Bring discovery and objection playbooks into live calls.

High-value consumer sales

Help reps navigate considered, complex purchases.

THE DIFFERENCE

Not another dashboard telling you what happened yesterday.

01 / AFTER-CALL TOOLS

Understand the past.

Useful for analysis, review and improvement after the conversation ends.

02 / STATIC PLAYBOOKS

Store the right answers.

Valuable knowledge, if a rep can find and remember it in time.

03 / DECKFOX

Shape what happens next.

The relevant play appears while the customer is still talking.

THE NEXT CONVERSATION STARTS HERE

Give every rep a
sharper instinct.

See how Deckfox can turn your sales playbook into live guidance.

Book a demo Talk to us

Know what tosay next.